Terms of service

DR TOOLS UK TERMS & CONDITIONS OF SALE AND SUPPLY

1. INTRODUCTION

1.1 Who we are. We are Brooke Ceramics Limited (trading as DR TOOLS UK) (we, us, our), a company registered in England and Wales under company number 02188689. Our registered office and main trading address is at Stoneferry Road, Hull, HU8 8DE.Our VAT number is GB 721 453 461. We make ordering quality tiles convenient online and are dedicated to supplying the best range of tiles at the right price.

1.2 What these terms cover and why they are important. These terms (the Terms) together with our Privacy Policy (please see clause 18.3) are the terms and conditions which apply to any purchases you make on our website, DR TOOLS UK They tell you who we are, how we will provide goods to you, how and when the contract is formed between you and us, what to do if there is a problem and other important information. Please read these Terms carefully before you place an order or otherwise enter any contract with us. By submitting an order or otherwise entering a contract with us, you agree to be legally bound by these Terms.

1.3 Your statutory rights. Nothing in these Terms seeks to or has the effect of excluding your statutory rights.

2. PURCHASE REQUIREMENTS

2.1 Who can make a purchase. By purchasing goods from us, you confirm that you are:
(a) a consumer;
(b) at least 18 years old and legally capable of entering a contract with us; and
(c) resident in the United Kingdom.

2.2 If you are based outside of the mainland United Kingdom. If you are based outside of the mainland United Kingdom and wish to purchase goods from us, please contact us. Although we cannot guarantee we will be able to fulfil your order, we may try to accommodate you.

3. PROMOTIONAL MATERIALS AND SAMPLES

3.1 Promotional Material. Product images on our catalogues, website and other promotional literature (Promotional Material) are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture accurately reflects the colour of the goods. Your goods may vary slightly from those images. Although every effort has been made to be as accurate as possible, because goods are often mixed and compiled by hand, all sizes, weights, capacities, dimensions and measurements indicated on the Promotional Material have a small tolerance. If you are concerned about the precise colour, size, weight, capacity, specification, dimension or measurement of any of goods, please contact us prior to placing an order and/or purchasing those goods.

3.2 Product packaging may vary. The packaging of goods may vary from that shown on Promotional Material.

3.3 Promotional & offer prices. Any promotional or offer prices made available for goods by us will apply only within the scope and period of the promotion or offer concerned and are subject to any applicable additional terms (and restrictions or limits) stated. To take advantage of promotional/offer prices, you may be required to quote the relevant promotion code at the time of your order. If you do not comply with the relevant additional terms of a promotion or offer, we reserve the right to exclude you from the relevant promotion or offer.

3.4 Samples. You can purchase a sample 10x10cm cut piece of many of our tiles online to give you an opportunity to see the tile before you buy. All samples are subject to a delivery charge as indicated on our website. To the fullest extent permitted by applicable law, samples are exhibited solely to enable you to judge the quality of the goods, but do not constitute a future sale for goods by sample.

4. YOUR ORDER AND CONTRACT WITH US

4.1 How to place an order. Our website shopping pages will guide you through the steps you need to take to place an order with us. The order is placed once you have successfully followed the steps and clicked the “buy now” button or similar on the checkout page. Our order process allows you to check and amend any errors before submitting an order to us. Please take the time to carefully read and check your order at each page of the order process.

4.2 Order acknowledgement. After placing an order, you will receive an email from us acknowledging that we have received your order. We will then send you a separate email confirming an order number has been generated for you (Order Acknowledgement). Please note that this Order Acknowledgement does not mean that your order has been accepted by us. The order number is only used to help us identify your order and is not evidence of a binding contract.

4.3 When the contract is formed. The contract is formed when we have contacted you and have agreed with you that we will fulfil your order and agreed the delivery arrangements with you. At this point, a legally binding contract will be in place between you and us.

4.4 If we are unable to accept your order. In some circumstances, we may be unable to accept your order. This is typically for the following reasons:
(a) where goods are out of stock;
(b) we cannot authorise your payment;
(c) due to unexpected limits on our resources which we could not reasonably plan for;
(d) we have identified an error in the price or description of the goods;
(e) we are unable to meet a delivery deadline you have specified;
(f) you are not allowed to buy the goods from us and/or we are unable to sell them to you; or
(g) you have ordered too many goods.

4.5 We will contact you if we are unable to accept your order to discuss how you would like to proceed. Your options in these circumstances may include:
(a) for out-of-stock items, ordering the goods in (in which case you accept there may be a delay in delivery to you); or
(b) offering you suitable alternative stock, either at the same price or a different price (if we have discovered an error in the price on our website, the difference in price will be dealt with in accordance with clause 7.4).

4.6 If you do not wish to continue with your order in accordance with clause 4.5 or we do not receive a response from you seven days after asking you how you would like to proceed, a refund will be issued to you for the full amount you paid for the goods that have not been supplied (including any delivery costs charged that are associated with the unsupplied goods) as soon as possible and no contract will come into existence.

4.7 What your order covers. The contract will relate only to those goods we have confirmed to you we are able to supply. We will not be obliged to supply any other goods that may have been part of your order but we have informed you we are unable to fulfil. 4.8 Availability. All orders are subject to availability. We do not guarantee that any goods will be available at any given time.

4.9 Inspection. You should inspect all aspects of the quality, shade and condition of the goods prior to any cutting or fixing. You acknowledge you are responsible for the suitability of the goods to meet your design needs.

4.10 Shading and Crazing. We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour. Shading and crazing are inherent characteristics of all ceramic tiles. To the fullest extent permitted by applicable law, we reserve the right to refuse any responsibility for tiles shaded, crazed or faulty in any way once they been fixed.
4.11 Calibration. In modern manufacturing of most types of ceramic and porcelain tiles, the calibration i.e., size of the tile, may vary from batch to batch. It is important to check the calibration stamped on each box before installation commences. To the fullest extent permitted by applicable law, we do not accept any claims once materials are fixed or, if they are ordered specifically, we do not guarantee a specific calibration.

5. DELIVERY

5.1 Delivery costs. We offer free delivery on stock-items (i.e., those we hold in our warehouse) for orders over £500. For stock-item orders under £500 and/or non-stock items you will have to pay delivery charges. Where this is the case, we will confirm what additional delivery costs apply, and the amount payable.

5.2 Delivery times. Delivery for:
(a) stock-items will be within 5 days after the date we have contacted you and agreed to fulfil your order; and
(b) non-stock items will be within 30 days after the date we have contacted you and agreed to fulfil your order (or such shorter or longer period which we agree with you).

5.3 If you are not present when your order is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox or you have not designated a safe place for us to deliver the goods, you will receive a note informing you of how to rearrange delivery.

5.4 If you do not re-arrange delivery. If there has been a failed delivery to you, we will contact you for further instructions and may charge you delivery costs associated with any re-delivery and, to the fullest extent permitted by applicable law, for reasonable storage costs associated with your goods. If, despite reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract with you.

5.5 Responsibility for the goods and when you own them. Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us (for example to the safe place designated by you), the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.

5.6 Examining your goods. Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible (ideally, within 48 hours of delivery).

5.7 When we require information from you that is not provided. We may need certain information from you so that we can supply the goods to you. If so, this will have been stated in the description of the goods or on the Promotional Material or will be requested by us. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.8 Delivering your order in instalments. We may deliver your goods in instalments. Where we do so, we will inform you this is the case prior to delivery.

5.9 Delays outside our control. If delivery is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

5.10 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (considering all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

5.11 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 5.10, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

5.12 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clauses 5.10 or 5.11 you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them to us, post them back to us or (if we are not suitable for posting) allow us to collect them from you, in any event, within 14 days of delivery. We will pay the costs of postage or collection. Please contact us for a return label or to arrange collection.

6. THIRD PARTY SUPPLIED GOODS

6.1 Delivered by our trusted suppliers. We offer a range of goods delivered direct from our suppliers. Once you have placed your order for the selected goods, the goods are supplied direct to you by the third-party supplier of the product. The third-party supplier may contact you directly regarding the delivery of the goods. These goods can be identified as such in the product description information in the Promotional Material or if you have been informed this is the case by us.

6.2 Delivery. We use third-party logistics providers to ship and deliver goods supplied by a third party in accordance with this clause 6. Shipping and delivery times may vary depending on the location and shipping method selected. You will be provided with an estimated delivery date, but we cannot guarantee that the delivery will be made on that date. To the fullest extent permitted by applicable law, we are not responsible for any delays in shipping or delivery caused by the logistics provider or any other third party.

6.3 Returns. Note that if an item you receive is damaged or you wish to return a third party supplied product, please contact us in the first instance to arrange the replacement/return as the item may need to be collected from you by the third-party supplier, or in some cases you may be required to arrange the return yourself.

7. PRICE AND PAYMENT

7.1 Where to find the price. The price of the goods that apply to your order will be as quoted on our Promotional Material or agreed between you and us from time to time. All prices are in pounds sterling (£)(GBP). We take all reasonable care to ensure that the prices of our goods are correct. However please see clause 7.4 for what happens if we discover an error in the price of the goods you order.

7.2 We will pass on changes in the rate of VAT. Our prices are displayed inclusive of VAT, unless otherwise stated. You will always be charged the price of the goods including VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.

7.3 Price of delivery. Our prices do not include the cost of delivery. If there is a delivery cost, it will be notified to you in accordance with clause 5.1 above.

7.4 What happens if the price of your goods is wrong. It is always possible that, despite our reasonable efforts, some of goods may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods correct price at your order date is less than the stated price at your order date, we will charge you the lower amount. If the good's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may later end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7.5 Accepted payment methods. We accept payment using the credit and debit cards referred to on our website.

7.6 When payment is due. Unless your order is subject to consumer finance (please see clauses 7.9 to 7.11), you must pay for the goods and all applicable delivery charges at the time of your order.

7.7 What to do if you think we have charged you the wrong amount. If you think an amount we have charged you is wrong, please contact us promptly.

7.8 Security. We will do all that we reasonably can to ensure that all the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 18.3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Consumer finance

7.9 Disclosure. We are appointed representatives of Clearfc Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 938464). Clearfc Ltd is a credit broker and not a lender. Credit is provided by Novuna Personal Finance.

7.10 Finance availability. We may offer you the option to pay for your order using methods of consumer finance that are available from time to time, subject to status, restrictions, purchase values, financial circumstances and borrowing history. Offering you consumer finance to pay for your order is always at our discretion and subject to separate consumer finance terms and conditions. More information can be found on our website or by calling our customer service team and enquiring about this method of payment.

7.11 Conducting checks on your credit file. You acknowledge that to fulfil your request for consumer finance, we may undertake a credit check against you and a record of our or the lender’s searches may be visible on credit records searches for a period afterwards and could affect your credit score and ability to get further credit. Further terms and details will be provided to you as part of your application.

8. OUR RIGHTS TO MAKE CHANGES

8.1 Minor changes to the goods. We may change goods ordered by you prior to delivery:
(a) to reflect changes in relevant laws and regulatory requirements; or
(b) to implement minor adjustments and improvements.
These changes will not affect your use of the goods, but we will (unless the changes are very minor) notify you in writing at the time of supply which changes have been made, and where necessary explain why we were necessary.

8.2 More significant changes to the goods. In addition, we may in certain cases occasionally have to make more significant changes to the goods ordered by you prior to delivery. If we do so, we will notify you in advance, and you may then contact us to end the contract and receive a full refund before the changes take effect.

9. YOUR RIGHTS TO MAKE CHANGES AND END THE CONTRACT

9.1 Your rights to end the contract. Your rights to end the contract will depend on what you have bought, how you bought it, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) if you want to end the contract because of something we have done or have told you we are going to do, please see clause 9.2 for further information;
(b) if what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), please see clause 10 for further information;
(c) if you have just changed your mind about the goods that you bought from us from our website, please see clause 11.

9.2 Ending the contract because of something we have done or are going to do. You have the right to end the contract for the reasons set out at (a) to (e) below. If you exercise this right by requesting this from us, the contract will end and we will refund you in full for any goods which have not been provided in accordance with these Terms. The reasons are:
(a) we have told you about an upcoming change to the product or these Terms that apply to your order which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed because of events outside our control;
(d) we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 weeks; or
(e) you have a legal right to end the contract because of something we have done wrong.

9.3 Making changes. If you wish to make a change to your order before it is delivered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.

10. IF THERE IS A PROBLEM WITH YOUR GOODS

10.1 The Consumer Rights Act 2015 gives you certain legal rights (also referred to as ‘statutory rights’). Any goods that you purchase from must:
(a) be of satisfactory quality;
(b) be fit for purpose; and
(c) fit the description provided when you purchased the goods.

10.2 How your rights differ. During the expected lifetime of your goods, your legal rights entitle you to the following:
(a) up to 30 days: if your item is faulty, then you can get a refund;
(b) up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund, in most cases; and
(c) up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call them on 0808 223 1133.

10.3 Exercising your rights. If you believe a product you have purchased from us is not as described, is not fit for its purpose, or is not of satisfactory quality, please contact us to discuss a resolution. We will ask you to provide certain information about the product to enable us to investigate and resolve the issue and we may offer a repair, exchange or refund. Nothing in this contract affects your legal rights under Consumer Rights Act 2015. You may also have other rights in law.

10.4 Terms of Manufacturer Guarantee/Warranty. Some of the goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's written guarantee provided with the goods.

10.5 Legal rights not affected. A manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to goods that are faulty or not as described.

11. UNWANTED GOODS

11.1 Right to cancel orders. You can cancel this contract within 14 days without giving any reason. However, for some goods bought from us you do not have the right to cancel or you may lose the right to cancel in certain circumstances. This is further explained in clause 12 below.

11.2 How long do you have to change your mind? How long you have depends on how the goods you ordered from us are delivered. The cancellation period will expire 14 days after the day on which you, or someone you nominate, receives:
(a) the goods (unless one of the options below applies to your order);
(b) the last good (if you ordered multiple goods in one order and they are being delivered separately);
(c) the last lot or piece (if you ordered a good that consists of multiple lots or pieces); or
(d) the first good (if you ordered goods to be delivered regularly over a set period).

11.3 Exercising your right. To exercise the right to cancel, you must inform us of your decision to cancel this contract by contacting us (please see clause 14.1 for further details).

11.4 When the cancellation deadline is met. To meet the cancellation deadline for orders, it is sufficient for you to send your cancellation request before the cancellation period has expired.

12. WHEN YOU DON’T HAVE THE RIGHT TO CHANGE YOUR MIND

12.1 You do not have a right to change your mind under clause 11 in respect of any goods which:
(a) have been made to your requirements or specifications, or are clearly personalised;
(b) are sealed for health or security protection or hygiene purposes, once these have been unsealed after you receive them;
(c) are liable to deteriorate or expire rapidly; or
(d) which become mixed inseparably with other items or fitted after their delivery.

13. EFFECTS OF YOUR CANCELLATION

13.1 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must send them back to us or allow us to collect them from you. Unless otherwise required by applicable law, we do not have to offer a collection if you are exercising your right to change your mind under clause 11 or if you are not exercising your right to end the contract as a result of something we have done wrong.

13.2 When we will pay the costs of return. We will pay the costs of return:
(a) if the goods are faulty or mis-described; or
(b) if you are ending the contract because we have told you of an upcoming change to the goods or these Terms as they apply to your order, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind under clause 11) you must pay the costs of return (including any costs of collection where we agree to collect the goods from you).

13.3 What we charge for collection. If you are responsible for the costs of return and we have agreed to collect the goods from you, we will charge you for collecting the goods. The costs of collection will be the same as our charges for standard delivery of the goods, unless we tell you otherwise before you accept our offer for collection. You will receive an estimated timeslot for your collection and you, or someone designated by you, will need to be at the pick-up address during those times for us to collect the goods. We reserve the right to charge a further collection charge if we arrive within the estimated timeslot we provided to you but no one is at the pick-up address.

13.4 Method of refund. We will make the refund using the same payment method you used to make your purchase unless you and we have expressly agreed otherwise.

13.5 Deductions. If you are exercising your right to change your mind under clause 11, we may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of your handling of the goods in a way beyond what is necessary to establish the nature, characteristics and functioning of the goods (e.g. beyond what might reasonably be permitted in a shop). If we refund you the price paid before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

13.6 Refunds. If you are exercising your right to change your mind under clause 11, we will refund all payments received from you, including the cost of standard delivery of the goods to you. We will only refund the cost of standard delivery, even if you chose a more expensive delivery option.

13.7 Issuing Refunds. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, we will issue the refund within:
(a) 14 days after the day we receive the goods back from you; or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c) if no goods have been supplied, 14 days after the day on which you told us that you want to cancel this contract.

 

15. OUR RIGHTS TO SUSPEND THE SUPPLY OF GOODS OR END THE CONTRACT

15.1 Why we may suspend the supply of goods to you. In rare cases, we may be required to suspend the supply of goods to you. This is typically for the following reasons:
(a) to deal with technical problems or make minor technical changes;
(b) to update the product to reflect changes in relevant laws and regulatory requirements; or
(c) to make changes to the goods as requested by you or notified by us to you.

15.2 Suspending the supply of goods or ending the contract. If you do not pay us for the goods when you are supposed to, we may suspend supply of the goods until you have paid us the outstanding amounts or we may otherwise end the contract. We may also notify you that we are going to stop supplying any goods and will refund any sums you have paid in advance for goods which will not be provided.

16. RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

16.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

16.2 We are not liable for business losses. We only supply the goods to you under these Terms for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 To the fullest extent permitted by applicable law:
(a) any technical or other advice provided to you by our authorised representatives is done so in good faith but is for general guidance purposes only; and (b) we are not responsible if any advice made available on our website is not accurate, complete or current. The material on our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the advice on our website is at your own risk. Our website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

16.4 We recommend that you never book a tiler or fitter until the goods ordered by you have been delivered and inspected.

16.5 We cannot guarantee to match shades of previous orders.

16.6 Goods are supplied within the relevant manufacturer’s tolerance limits of size, texture and colour variations.

17. IF YOU WISH TO COMPLAIN

17.1 How to make a complaint. We are very proud of our high standards of customer service, however, if we fail in meeting these standards, please inform us using the contact details in clause 14.1.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

18.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the goods and any services to you;
(b) to process your payment for your purchase; and
(c) if you agreed to this during the order process or, if we have a lawful basis to do so, to inform you about similar goods and services that we provide, but you may stop receiving these communications at any time by contacting us.

18.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the goods you purchase, we may pass your personal information to credit reference agencies and we may keep a record of any search that we do, in accordance with clause 7.11. We are not responsible for any search conducted on your credit file because of extending credit to you.

18.3 We only use your personal information in accordance with our Privacy Policy, available to view on our website. Please take the time to read our Privacy Policy, as it includes important terms which apply to you, and explains how we safeguard any data which you provide to us.

19. OUR RIGHT TO VARY THESE TERMS

19.1 We may amend these Terms from time to time. Every time you place an order with us, the terms in force at the time of your order will apply to the contract between you and us.

19.2 Reasons for revising these Terms. We may revise these Terms from time to time. This might happen in the following circumstances (which are illustrative rather than exhaustive):
(a) changes in how we accept payments from you;
(b) changes in market conditions affecting our business;
(c) changes in technology;
(d) changes in relevant laws and regulatory requirements; and
(e) changes in the goods and services we offer.

19.3 What happens if we revise these Terms. If we revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected goods or just the goods you have yet to receive. If you opt to cancel, you will have to return or make available for collection by us (at our cost) any relevant goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

20. INTELLECTUAL PROPERTY

20.1 The intellectual property rights in our website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from our website (Content) are owned by us and our licensors. Nothing in these Terms grants you any legal rights in our website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on our website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within our website or the Content.

20.2 We and our licensors or suppliers own the copyright, design rights and all other intellectual property rights in the goods available on our website or otherwise supplied to you.

20.3 We and our licensors and suppliers reserve all our and their intellectual property rights whether registered or unregistered anywhere in the world. This means, for example, that we and they remain owners of them and are free to use them as we and they see fit.

21. HYPERLINKS AND THIRD-PARTY SITES

21.1 Our website may contain hyperlinks or references to third party advertising and websites other than our website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third-party website may be governed by the terms and conditions of that third-party site and is at your own risk.

22. OTHER IMPORTANT TERMS

22.1 We may transfer our rights to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this contract.

22.2 You need consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

22.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

22.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

22.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment later.

22.6 Which laws apply to this contract, and where you may take legal action. These Terms are governed by English and Welsh law and you can bring legal proceedings in respect of the goods in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish, English or Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish, English or Welsh courts.